FAQs

How will my order be sent?

Once your online order has been received and processed, your products will be sent to your address using the standard or express Australia Post method you selected. Whenever possible, Lyle Apparel will provide you with a tracking number for your package.

When will my order be sent?

Lyle Apparel will endeavour to post your products as soon as possible after receiving and processing your online order. For standard postage, please allow up to 7 business days to receive your order. For express postage, please allow up to 4 business days for delivery.

Please note that orders will not be processed on weekends or public holidays.

What do I do if my product is damaged or faulty?

Here at Lyle Apparel we pride ourselves on providing excellent customer service. If the product/s you have received are damaged or faulty, simply email a photo of the product within 30 days of receiving your delivery to sales@lyleapparel.com.au with a brief description of the problem. We will provide you with a replacement product as soon as possible at no extra cost. If we need the product to be returned to us, we will include a self-addressed prepaid satchel for you to use.

Please note that Lyle Apparel will not refund products if you change your mind, but we are happy to organise an exchange provided the original product is returned to us in the same condition it was posted. If you would like to discuss an exchange, please email sales@lyleapparel.com.au

What happens if my order doesn’t arrive?

If your order has not arrived within 10 working days, please email sales@lyleapparel.com.au and we will follow it up for you. If we discover that your order has been lost during the postage process, we will endeavour to resend the correct products as soon as possible.

Can I cancel my order?

Orders placed online through Lyle Apparel cannot be cancelled, however we will be happy to organise an exchange if you are not entirely satisfied with the product you have ordered.
If you change your mind about the product you received and you would like to discuss an exchange, please email sales@lyleapparel.com.au. In order for Lyle Apparel to agree to an exchange, you must return the original product to Lyle Apparel in the same condition it was sent to you. You will find our return address details on the packaging the original order was sent in. Please note, you will be responsible for covering the costs of return postage, and only once the original products have been returned to Lyle Apparel and we have agreed that they are still in perfect condition will we send out the new product.

Can I change my order?

Lyle Apparel will not provide refunds for online orders if you change your mind, however we will be happy to provide you with an exchange. The only time we will process a refund for an online order is if the product you receive is damaged or faulty, and a suitable replacement cannot be agreed upon.
To learn more about what to do if there is damage to your product, please read the information provided above in response to ‘What do I do if my order is damaged or faulty?’.
If you change your mind about the product you received and you would like to discuss an exchange, please email sales@lyleapparel.com.au. In order for Lyle Apparel to agree to an exchange, you must return the original product to Lyle Apparel in the same condition it was sent to you. You will find our return address details on the packaging the original order was sent in. Please note, you will be responsible for covering the costs of return postage, and only once the original products have been returned to Lyle Apparel and we have agreed that they are still in perfect condition will we send out the new product.

What do I do if the country flag I want on a Nexbelt Heritage buckle is not listed?

Nexbelt offers a long list of country flags to include on the Heritage Country Flag buckles and ball markers, far more than you will see on our website. If the flag you are looking for does not appear in the list, please contact us and tell us which country you would like. We will follow up with you and let you know if that flag is available.

Is it possible to customise my own Nexbelt buckle?

There are a range of Nexbelt buckles that can be etched with your own logo/image/text, perfect for special gifts or prizes for golf days, corporate events or even weddings. Each of the buckles can be paired with a wide range of genuine leather or canvas straps to suit your needs. It is important to note that there is a minimum quantity of 24 custom belts required for each order.

Due to the number of custom options available, Lyle Apparel understands that the customisation process can be quite confusing and overwhelming. To ensure we understand your needs and meet your requirements, please send an email to info@lyleapparel.com.au to enquire about the process and the available options. Upon receipt of your email, we will follow up with you to discuss your requirements and provide a quote.

If you are planning to use custom Nexbelt products for a specific event, please ensure you have allowed up to 6 weeks for delivery.

How can I contact Lyle Apparel?

You can contact Lyle Apparel at any time by using the form provided in the ‘Contact Us’ section of our website. Alternatively you can email info@lyleapparel.com.au and we will reply to your message as soon as possible.

I am a retail outlet in Australia and I would like to stock Nexbelt and/or Leuk the Duck products

Lyle Apparel would love to hear from any Australian retailers who are interested in learning more about Nexbelt or Leuk the Duck products. Please send an email to info@lyleapparel.com.au and we will make contact with you.

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